At OSCode.in, we are committed to providing excellent service and ensuring customer satisfaction. Below are our policies regarding shipping, exchanges, and refunds.
1. Shipping Policy (For Physical Products, if applicable)
Since OSCode.in primarily deals in digital products, most purchases are delivered instantly via download links or email. However, if any physical products are offered:
- Processing Time: Orders are processed within 1-3 business days (excluding weekends/holidays).
- Shipping Time: Delivery times vary based on location and shipping method.
- Tracking Information: You will receive a tracking number once your order is shipped.
- Shipping Charges: Applicable fees will be displayed at checkout.
- International Shipping: Additional customs/duties may apply (customer’s responsibility).
For any shipping-related inquiries, contact: 📧 info@oscode.in
2. Exchange Policy
For Digital Products
- Due to the nature of digital goods, exchanges are not possible once downloaded.
- If you received an incorrect or defective product, contact us within 7 days for a replacement or refund.
For Physical Products (if applicable)
- Exchanges are allowed within 7 days of delivery if the product is damaged, defective, or incorrect.
- Customers must email info@oscode.in with:
- Order number
- Photos of the issue (if applicable)
- Reason for exchange
- Return shipping costs may apply unless the error was from our side.
3. Refund Policy
Eligibility for Refunds
- Refund requests must be made within 7 days of purchase.
- Refunds approved if:
- The product is defective, not as described, or inaccessible.
- The request is made before download/access.
- No refunds if:
- The product was downloaded, used, or accessed.
- The request is made after 7 days.
- The purchase was accidental or due to a change of mind.
How to Request a Refund
- Email info@oscode.in with:
- Order details (transaction ID, product name).
- Reason for the refund request.
- We will review and respond within 3-5 business days.
- Approved refunds will be processed to the original payment method within 7-10 business days.
4. Non-Refundable Items
- Digital products marked as “Non-Refundable”.
- Subscription fees for the current billing period.
- Custom-made or personalized digital products.
5. Contact Us
For any questions regarding shipping, exchanges, or refunds, contact:
📧 Email: info@oscode.in
By purchasing from www.oscode.in, you agree to these terms.
Note: We reserve the right to update this policy at any time.
